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MidAtlantic IADA- (717) 238-9002
- Mon-Fri 8:30am-4:30pm
Maggie Pugesek
A passionate expert in phone skills & internet leads since 2010, Maggie Pugesek specializes in customizing word tracks and processes to fit the needs of individual dealerships. C&M Coaching, focuses on improving call quality for Sales, BDC, Collections & service departments. Maggie also offers free training and tips on her podcast, Elevate with C&M Coaching. Maggie has spoken at previous national dealership conferences, Compliance Unleashed and directly to dealer 20 groups.
04
May
2026
How Do I Balance AI in My Dealership and Get My Staff to Embrace It?
AI can boost leads - but only if your team buys in. Learn how to balance technology with human connection, improve processes, and get your staff to embrace AI without sacrificing sales.
30
May
2025
AI Texting: Common Mistakes to Avoid If You Want to Sell More Cars
Unlock the potential of your sales team by integrating AI into your CRM, but remember, it should enhance human touch, not replace it. Discover how to balance automated communication with personal engagement to truly connect with your customers and drive sales.
03
February
2025
Why Do My Appointments Not Show Up?
Unlock the secrets to boosting your customer appointment show rates! Discover how building rapport over the phone, responding quickly to leads, and maintaining communication can transform your dealership's success. Learn the essential steps to make every interaction count and ensure your customers show up ready to buy!
01
March
2024
Should you track your calls? ABSOLUTELY: 100%
Did you know that customers spend an average of 14 hours online doing vehicle research? That means before they even call you, they have been shopping around. Therefore, you are going to want to nail your first phone call with the customer!
