Maggie Pugesek

Maggie Pugesek

A passionate expert in phone skills & internet leads since 2010, Maggie Pugesek specializes in customizing word tracks and processes to fit the needs of individual dealerships. C&M Coaching, focuses on improving call quality for Sales, BDC, Collections & service departments. Maggie also offers free training and tips on her podcast, Elevate with C&M Coaching. Maggie has spoken at previous national dealership conferences, Compliance Unleashed and directly to dealer 20 groups.

30
May
2025

AI Texting: Common Mistakes to Avoid If You Want to Sell More Cars

AI Texting: Common Mistakes to Avoid If You Want to Sell More Cars

Unlock the potential of your sales team by integrating AI into your CRM, but remember, it should enhance human touch, not replace it. Discover how to balance automated communication with personal engagement to truly connect with your customers and drive sales.

Categories: Dealer News Stories

03
February
2025

Why Do My Appointments Not Show Up?

Why Do My Appointments Not Show Up?

Unlock the secrets to boosting your customer appointment show rates! Discover how building rapport over the phone, responding quickly to leads, and maintaining communication can transform your dealership's success. Learn the essential steps to make every interaction count and ensure your customers show up ready to buy!

Categories: Dealer News Stories

01
March
2024

Should you track your calls? ABSOLUTELY: 100%

Should you track your calls? ABSOLUTELY: 100%

Did you know that customers spend an average of 14 hours online doing vehicle research? That means before they even call you, they have been shopping around. Therefore, you are going to want to nail your first phone call with the customer!

Categories: Dealer News Stories

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