A passionate expert in phone skills & internet leads since 2010; Maggie Pugesek specializes in customizing word tracks and processes to fit the needs of individual dealerships. C&M Coaching focuses on improving call quality for Sales, BDC, Collections & service departments. Maggie also offers free training and tips on her podcast, Elevate with C&M Coaching. Maggie has spoken at previous national dealership conferences, Compliance Unleashed, and directly to dealer 20 groups.

Maggie was a keynote speaker at the 2023 Used Car Week event

Let's Talk About Internet Leads: Why Conversion Is Low And How To Improve 

Everyone wants more leads; we literally pay for the phone to ring, but how do we know if we're doing things right? In this session, we'll review proper lead response time, methods of communication, follow-up processes and timelines, as well as examine how to evaluate your team using your CRM notes and call logs. We'll even play a call or 2 to demonstrate how your calls should sound. You'll leave this class with simple tips and stats to manage it all more effectively.