Balancing AI and Human Relationships in a Digital World
Monday, October 20th @ 9 am - 12 pm
Palladium C (General Session Hall)
Join us for an exciting event, hosted by industry vendors and fellow dealers from a local dealership, where we’ll explore the fascinating topic of balancing AI and human relationships! This casual open discussion will allow you to explore how technology can enhance our connections rather than replace them. With insights from experienced professionals and interactive activities, you’ll gain valuable tips on fostering genuine relationships in our digital age. It's a fantastic opportunity to share ideas and learn from each other in a relaxed atmosphere—don't miss out!
This session will be part of our morning general session, and there will be ample time for individual Q&A. Learn not only from the experts on the panel but also from the entire audience in attendance.
MagiLoop is a process-driven digital & paperless ecosystem designed for Buy Here Pay Here Dealers by Buy Here Pay Here Dealers.
The MagiLoop ecosystem handles all front-end elements of the digital shopping experience. From engagement, application, underwriting, approval, online reviews, advertising analysis, and customer account management, to provide our Dealer a single platform for all customer-related functions.
Dealer Funnel is a centralized communications platform built exclusively for automotive dealerships..
We unify SMS, voice, email, and live chat into one streamlined system — powered by real-time AI, built-in compliance, and automation that actually drives sales. Dealer Funnel is purpose-built to solve the biggest pain points in dealership communication: missed opportunities, slow follow-ups, lack of visibility, and compliance risks. Our platform gives your team the tools to respond instantly, track performance across every channel, and manage conversations at scale — without losing the personal touch that sells cars. Whether you’re running a single rooftop or leading a nationwide group, Dealer Funnel turns fragmented workflows into one efficient, trackable, and revenue-generating system. Dealer Funnel helps you win more deals — not by adding more software, but by eliminating the noise and focusing your team on what matters most: selling.
C&M Coaching was started with a desire to rid the world of poor Sales, Service and Collections calls.
With over 25 years of experience in the car business, we have worked in just about every role a dealership has. This fact affords us the knowledge and background to work with your team on issues and problems they deal with on a daily basis within the different departments of a dealership.
Partner and Lead Trainer, Maggie Pugesek, has had several articles and blog posts featured in Used Car Dealer, Buy Here Pay Here Magazine, Driving Sales & Linked In. She has also spoken at multiple NIADA conventions and to Dealer 20 Groups, regarding Call Quality, Phone Sales Techniques, Internet Lead Conversion, and Compliant Collections Phone processes. We are experts in our field and have created an easy way to train your Team on how to have "The Perfect Call".
C&M has hundreds of customers all over the US. Our Performance Coaches are the best in the business and have the experience to help make your team successful. We have comprehensive training programs for Sales, Collections, Service, Parts, and Receptionist Teams. No staff is too big or small for us to handle.
