Dealer News Stories

03
February
2025

Why Do My Appointments Not Show Up?

Why Do My Appointments Not Show Up?

Unlock the secrets to boosting your customer appointment show rates! Discover how building rapport over the phone, responding quickly to leads, and maintaining communication can transform your dealership's success. Learn the essential steps to make every interaction count and ensure your customers show up ready to buy!

Categories: Dealer News Stories

03
February
2025

Tax Season: The Most Important Time for the Car Industry to Kickstart Sales

Tax Season: The Most Important Time for the Car Industry to Kickstart Sales

Tax season is a game changer for the car industry, as consumers receive tax refunds that boost their purchasing power. This is the perfect time for dealerships to attract buyers looking to upgrade their vehicles or make significant purchases. Learn how tax season shapes sales strategies and benefits both consumers and dealerships alike.

Categories: Dealer News Stories

02
January
2025

Mitigate Risks and Prevent Repos

Mitigate Risks and Prevent Repos

How Advantage’s smart data and compliant recovery tools help car dealers and finance companies reduce risks, streamline collateral management, and prevent costly repossessions.

Categories: Dealer News Stories

02
January
2025

GPS Tracking & Its Impact on Customer Accountability and Payment Efficiency

GPS Tracking & Its Impact on Customer Accountability and Payment Efficiency

For Buy Here Pay Here (BHPH) dealers, maintaining control over financed vehicles is essential for financial security. Here’s why BHPH dealers should pay close attention to how GPS tracking can shape their operations and boost their bottom line.

Categories: Dealer News Stories

02
January
2025

Tune Up your Service Drive Through Data

Tune Up your Service Drive Through Data

People are straying away from preferred brands because of premiums or lack of inventory. How will you reach those customers who purchased their leases to come back and buy from you again or service their vehicle?

Categories: Dealer News Stories

01
January
2025

The Importance of Tax Season for Your Sales Team

The Importance of Tax Season for Your Sales Team

Tax season is a prime opportunity for dealerships to increase sales and strengthen customer ties. Learn how leveraging tax refunds can enhance down payments and approvals. Discover how Tax Max can elevate your approach with same-day refund advances and tailored strategies for every dealership model.

Categories: Dealer News Stories

01
January
2025

New Year, Same Challenges

New Year, Same Challenges

As we close the chapter on 2024, the challenges facing the auto finance industry remain ever-present. With increasing regulatory scrutiny and empowered consumers wielding social media as a tool, it's crucial to prioritize compliance and proactive measures. This article delves into the pressing issues at hand and offers a timeless mantra for industry leaders: commit to a thorough annual review and enhance your practices to safeguard your business.

Categories: Dealer News Stories

01
January
2025

Pennsylvania’s Legislative Session Closes

Pennsylvania’s Legislative Session Closes

The Pennsylvania General Assembly's 209th Session begins January 7, 2025, with all unpassed legislation needing reintroduction. Despite a divided government, fresh faces will emerge due to 19 retirements, including a Senate defeat. Republican Dave Sunday will be sworn in as the new Attorney General, setting the stage for collaboration on key issues, particularly in the automotive industry, in the upcoming year.

Categories: Dealer News Stories

01
January
2025

What Don't You Want? Explaining the FTC's Meaning of "Express Informed Consent-(EIC)"

What Don't You Want? Explaining the FTC's Meaning of

The FTC's CARS rule highlights essential questions about express informed consent (EIC) for car dealers. It emphasizes that EIC requires clear consumer agreement beyond signatures. Understand the implications of a negative definition" in compliance while reducing risk.

Categories: Dealer News Stories

01
January
2025

People, People, People

People, People, People

The Buy Here Pay Here (BHPH) industry has evolved since the 1960s, addressing challenges for customers financing vehicle purchases. It has shifted from personal interactions to a technology-driven model with online sales and automation. However, the need for strong human relationships remains crucial, as automation can impact customer engagement and sales.

Categories: Dealer News Stories

04
December
2024

Coaching Your Team

Coaching Your Team

Dealership owners and managers often struggle with turnover and performance issues due to a lack of structured, consistent training and oversight, leading to a need for daily coaching and clear metrics to reinforce goals and build habits.

Categories: Dealer News Stories

04
December
2024

No Plan? That Would Be A Disaster

No Plan? That Would Be A Disaster

Disaster planning is essential for business continuity, especially in scenarios like cyber attacks or provider outages, where normal operations are disrupted while life continues as usual. This article highlights the importance of preparing tailored response strategies for specific threats, enabling businesses to stay resilient when faced with unexpected challenges.

Categories: Dealer News Stories

04
December
2024

The CARLAWYER - December Legal Developments

The CARLAWYER - December Legal Developments

Here’s our monthly article on selected legal developments we think might interest the auto sales, finance, and leasing world. This month, the developments involve the Consumer Financial Protection Bureau (CFPB), Federal Reserve Board, and Federal Trade Commission. As usual, our article features the “Case(s) of the Month” and our “Compliance Tip.”

Categories: Dealer News Stories

04
December
2024

Dealerships Unprepared for Cybersecurity Breach

Dealerships Unprepared for Cybersecurity Breach

Following a recent cybersecurity breach, most auto dealerships are now less willing to rely on their Dealer Management Systems (DMS) for handling sales and finance processes, citing concerns over cybersecurity vulnerabilities. Although dealerships are more focused on protecting customer data, many still lack comprehensive vendor security assessments and feel only moderately prepared for future breaches.

Categories: Dealer News Stories

04
December
2024

The Holiday Season: Balancing Empathy and Responsibility for a Successful Customer Relationship

The Holiday Season: Balancing Empathy and Responsibility for a Successful Customer Relationship

The holiday season can be financially tough for buy here, pay here (BHPH) customers, making it essential for dealership staff to balance empathy with accountability. By understanding customers' challenges and offering support, dealerships can strengthen trust and build lasting relationships that benefit both the business and the lives of their clients.

Categories: Dealer News Stories

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